Shipping Policy

Thank you for shopping with Vicansora. Please read this policy carefully so you know what to expect when you place an order.

Production Time

All Vicansora products are made to order. Production and shipping are two separate stages and both contribute to your total delivery time. Production typically takes 3–7 business days before your order is handed to a carrier. Production times may be slightly extended during peak periods.

Estimated Transit Times

Once production is complete and your order has been dispatched, estimated transit times are:

United States: 7–10 business days
Supported international destinations: 10–15 business days

These are estimates only and are not guaranteed. Transit times may be affected by carrier workloads, customs processing, or other factors outside our control.

Shipping Rates

United States: $7.95 for orders under $100 — free shipping on orders of $100 or more
International: $9.95 flat rate to all supported international destinations

Countries We Ship To

We ship to the United States and a number of supported international destinations. We ship worldwide, including Vietnam, to all destinations supported at checkout. If you are unsure whether we ship to your country, please contact us at support@vicansora.com before placing your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a carrier link. Please allow up to 24 hours after receiving this email for tracking information to become active.

Split Shipments

Orders containing multiple items may be produced and shipped in separate packages. If this applies to your order, you will receive a tracking number for each shipment. No additional shipping charges are applied for split shipments.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other government-imposed fees upon arrival in your country. These charges are entirely the responsibility of the customer and are not included in our product prices or shipping rates. Vicansora has no control over customs processing times or the fees assessed. We recommend contacting your local customs authority for more information before placing an international order.

Address Accuracy

Please ensure your shipping address is complete and correct before submitting your order. Vicansora is not responsible for orders that are lost, delayed, or returned due to an incorrect or incomplete address entered at checkout. If you notice an error after placing your order, contact us immediately at support@vicansora.com. We will make every effort to correct it before production or dispatch, but this cannot be guaranteed.

Delays Outside Our Control

Vicansora is not liable for shipping delays caused by factors beyond our reasonable control, including but not limited to carrier disruptions, severe weather, natural disasters, public health emergencies, or customs holdups. We appreciate your patience in such circumstances.