Refund policy

Last updated: September 8, 2026

Vicansora products are made to order. Please review product details, personalization, size, color, and shipping information carefully before placing your order.

Order changes and cancellations

Contact us at support@vicansora.com as soon as possible if you need to change or cancel an order. We will try to accommodate requests made within 2 hours of purchase, but we cannot guarantee changes or cancellations after production has started.

Returns

Because our products are made to order, we accept returns only for products that arrive damaged, defective, materially different from the product ordered, or when the wrong item is delivered. We do not accept returns for buyer's remorse, incorrect size or color selection, or errors in customer-provided personalization.

Contact us within 30 days of delivery at support@vicansora.com and include your order number, a description of the issue, and clear photographs of the item and packaging.

Do not return an item without contacting us first. If a return is required, we will provide instructions and the correct return address. Items sent without authorization may not be accepted.

Exchanges and replacements

We accept exchanges for damaged, defective, or incorrect products. An approved exchange is normally completed by sending a replacement item. Exchanges are not available for buyer's remorse, incorrect size or color selection, or customer personalization errors.

Non-returnable items

Personalized or custom-made products, gift cards, and items marked final sale are not returnable unless they arrive damaged, defective, or incorrect. We cannot accept returns for items damaged through misuse, normal wear, improper care, or customer alteration.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Lost or delayed packages

If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors, and the carrier, then contact us. We will assist with a carrier investigation. Delivery delays caused by carriers, customs, weather, or an incorrect address are outside our direct control, but we will help where reasonably possible.