Refund policy

Last updated: October 1, 2026

Vicansora is operated by VICANSO LLC. Our products are made to order or produced on demand. This policy explains when a return, exchange, replacement, or refund is available.

Policy at a glance

Returns: Accepted only for damaged, defective, misprinted, or incorrect items caused by a production or fulfillment error.
Claim period: Contact us within 30 days after delivery.
Exchanges: Available only for approved damaged, defective, misprinted, or incorrect items.
Buyer’s remorse: Returns and exchanges are not accepted for change of mind or customer-selected options.

Eligible quality issues

We may provide a replacement, exchange, or refund when an item arrives damaged or defective, contains a clear printing or manufacturing error, materially differs from the ordered product, or when the wrong item, size, color, or design is sent because of our production or fulfillment error.

Please report the issue within 30 days of delivery by emailing support@vicansora.com. Include your order number, a brief description of the issue, and clear photographs of the item and packaging.

Returns and exchanges we do not accept

Because products are made to order, we do not accept returns or exchanges for buyer’s remorse, change of mind, a size, color, style, or design selected by the customer, incorrect personalization details supplied by the customer, an incorrect or incomplete shipping address supplied at checkout, minor color differences caused by screen settings or lighting, normal wear, misuse, improper care, or customer alteration.

Exchanges

Exchanges are accepted only for approved damaged, defective, misprinted, or incorrect items caused by our production or fulfillment error. When an exchange is approved, we normally provide a replacement of the same product and selected options unless another resolution is agreed in writing.

Do you need to return the item?

In many cases, photographs are sufficient to review a quality issue and a physical return is not required. If a return is required, we will provide written instructions and the correct return address. Do not send an item without authorization. Unsolicited returns, including items sent to our registered business address, cannot be processed.

Approved resolutions and return costs

For an approved quality issue, we may offer a replacement, exchange, or refund to the original payment method. There is no restocking fee for an approved defective-item claim. If we require the item to be returned, Vicansora will cover the required return shipping cost.

Refund timing

Approved refunds are initiated to the original payment method within 5 business days after approval. Your bank or card issuer may require up to 10 additional business days to post the credit.

Order changes and cancellations

Email us as soon as possible if you need to change or cancel an order. We will try to accommodate requests made within 2 hours of purchase, but changes or cancellations are not guaranteed once production begins.

Lost or delayed packages

If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier, then contact us. We will assist with a carrier investigation. Carrier, customs, weather, and address-related delays may be outside our direct control, but we will help where reasonably possible.