Have a question? Find answers to our most common topics below. For anything else, email us at support@vicansora.com and we will get back to you within 1–2 business days.
Production & Orders
How long does production take?
All Vicansora products are made to order. Production typically takes 3–7 business days after your order is placed. Production time is separate from shipping transit time.
Can I change or cancel my order?
We begin processing orders quickly after they are placed. If you need to make a change or cancellation, contact us at support@vicansora.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once production has started.
Can I personalize or customize a product?
Personalization options are listed on individual product pages where available. If you have a specific customization question before ordering, please reach out to us at support@vicansora.com.
Shipping & Delivery
How long does shipping take?
After production is complete, estimated transit times are:
- United States: 7–10 business days
- Supported international destinations: 10–15 business days
These are estimates only and are not guaranteed. Delays caused by carriers or customs are outside our control.
What are the shipping rates?
- United States: $7.95 for orders under $100 — free shipping on orders of $100 or more
- International: $9.95 flat rate
Do you ship to Vietnam?
Yes. Vietnam is included among our supported international destinations. International shipping is charged at the $9.95 flat rate shown in this policy.
Will I get a tracking number?
Yes. A shipping confirmation email with your tracking number will be sent once your order has been dispatched. Please allow up to 24 hours for tracking to become active after receiving that email.
Why did my order arrive in multiple packages?
Orders containing multiple items may be produced and shipped separately. You will receive a tracking number for each shipment. No additional shipping fees apply for split shipments.
Returns & Issues
My item arrived damaged or incorrect. What do I do?
We are sorry to hear that. Please email support@vicansora.com within 30 days of delivery and include your order number, a description of the problem, and clear photos of the item. We will review your case and resolve it promptly.
Can I return or exchange my order?
Because our products are made to order, we do not accept returns or exchanges for change of mind or sizing errors. Returns are only considered for items that arrive damaged, defective, or incorrect due to a fulfillment error on our part.
If you believe your situation qualifies, please contact us at support@vicansora.com before sending anything back. Do not return items without prior authorization — unauthorized returns will not be accepted.
International Orders
Will I be charged customs or import fees?
International orders may be subject to customs duties, import taxes, or other fees charged by your country’s government upon arrival. These charges are the customer’s responsibility and are not included in our prices or shipping rates. We recommend checking with your local customs authority before placing an international order.
Can I correct my shipping address after ordering?
Please verify your address carefully before completing checkout. If you notice an error, contact us immediately at support@vicansora.com. We will try to update it before production or shipment begins, but this cannot be guaranteed. Vicansora is not responsible for orders lost or undelivered due to an incorrect address provided at checkout.